SHIPPING AND RETURNS.
SHIPPING COSTS
We send every order from Kerikeri with NZ Couriers. Shipping is charged per bag. A 5kg bag of ice is heavy, so you pay a set price for the first bag and a lower price for each extra bag. Your total is shown at checkout before you pay.
Where it's going | First bag | Each extra bag | 2 bag bundle (each) |
|---|---|---|---|
North Island | $15.00 | $10.00 | $25.00 |
North Island rural (RD address) | $23.00 | $10.00 | $33.00 |
South Island | $25.00 | $25.00 | $50.00 |
South Island rural (RD address) | $33.00 | $25.00 | $58.00 |
Pick up from Kerikeri | Free | Free | Free |
Example: 2 bags to Auckland is $60 + $60 + $15 + $10 = $145.00 all up.
All prices are in New Zealand dollars and include GST. If your address has an RD number, please choose the rural option at checkout. We only ship within New Zealand, and we can't deliver to PO Boxes or Parcel Lockers.
HOW LONG IT TAKES
We pack and send orders within 1 to 2 working days. Orders placed before 12pm NZT on a working day usually go out the same day.
North Island: 1 to 3 working days after dispatch
South Island: 2 to 4 working days after dispatch
Rural addresses: allow 1 to 2 extra working days
Working days are Monday to Friday, not including public holidays. Delivery times are NZ Couriers' estimates and can run longer in busy periods like December.
TRACKING YOUR ORDER
As soon as your order is on its way we'll email you a tracking number, so you can follow it on the NZ Couriers website.
Up to 2 bags travel together in one box. Bigger orders may arrive in more than one box.
Cubes are sent at room temperature. Pop the bag flat in the freezer for 24 hours before your trip.
If no one's home, the driver may leave it somewhere safe or take it to the nearest depot. Add delivery notes at checkout.
RETURNS AND REFUNDS
Changed your mind? Unused bags can be returned within 14 days of delivery for a full refund of the product price. The bag must be unopened and in the condition we sent it.
How: email us first at hello@kiwicubes.co.nz with your order number and we'll send you the return address.
Return shipping: you pay to send change-of-mind returns back to us, by tracked courier or post.
Restocking fee: none.
Refunds: paid to your original payment method within 5 working days of the bag arriving back with us. Original shipping isn't refunded on change-of-mind returns.
Damaged or faulty? If your bag arrives damaged, or a cube leaks or splits under normal use, email us a photo within 7 days and we'll replace it or refund you, including shipping. You don't need to send it back unless we ask. This doesn't affect your rights under the Consumer Guarantees Act.
SHIPPING QUESTIONS
Do you offer free shipping?
You can pick up from Kerikeri for free. For delivery, you pay a set price per bag, shown in the table above and at checkout.
Why does shipping cost more than some products?
Each bag is a full 5kg, and couriers charge by weight. Extra bags in the same order cost less than the first.
Do you ship to the South Island?
Yes, everywhere in New Zealand. South Island delivery costs more because each parcel has to cross Cook Strait.
Do you ship overseas?
Not at the moment. We only deliver within New Zealand.
Will my cubes arrive frozen?
No. They travel at room temperature and you freeze them at home. Lay the bag flat in the freezer for [24 hours] before you need them.
Can I order for my club or team?
Yes. Get in touch with how many bags you need and where they're going, and we'll quote shipping for the whole order.
STILL GOT A QUESTION?
Get in touch or email [hello@kiwicubes.co.nz]. We're a small Kiwi business, so you'll always get a real person.
Reusable ice for every Kiwi. A full 5kg bag that keeps your chilly bin cold for up to 48 hours, with no melt and no mess.
NZ-owned